Terms and Conditions.
IMPORTANT NOTICE:
We are not accepting item returns. You can still refund your order according to our 32 hour refund policy however, once a customer recieves their item they are not eligible for the 3 day return period. This is due to aftersales from our manufacturer that are not accepting item returns over the Christmas/Spring period. We are very sorry for the inconvenience however you must keep this in mind when placing an order. Please contact sneakascontact@gmail.com according to the refund policy.
By purchasing a product from SNEAKAS you agree to the terms and conditions of our business. This includes, refund policy, shipping, maximum buy, compensations, etc.
All terms and conditions are listed below:
Refund Policy:
If the user has a change-of-mind, they are given a 32 hour period where the order can be cancelled and refunded after the initial order had taken place. After this time, there is no change-of-mind policy. Users can NOT recieve a refund during the time where the change-of-mind period has ended and upon recieving the item. Once the customer has recieved the items, they are then available to decide on a refund or compensation if unhappy with their product within the first 3 days upon arrival. If you need to submit a refund, email sneakascontact@gmail.com and the refund will be handled by us on your behalf. To return an item, you must send the product back to the address in the same condition as you recieved the item. If there are signs of tampering, you will not recieve a refund for the full cost of the product. Customers that decide on returning the item upon arrival, the customer must pay shipping costs on their own behalf. Once you have submitted a refund after recieving the product, you must contact sneakascontact@gmail.com with order number, refund reason, and tracking number for the item. Once we recieve the returned product we evaluate and inspect the products to validate the refund. If the refund is approved we will refund your credit within 2-7 business days.
Maximum Buy:
Maximum buy is the highest number of items per order. Currently, the maximum buy is ONE ITEM per order. This is due to current delays in shipping and order processing time due to the current circumstances of COVID.
Shipping:
In terms of shipping, we only ship Australia Wide. The courier we use is Australia Post, we do not charge for shipping as it is included in the cost of the product. When we recieve the products, we ship the items within 2-3 business days and due to current restrctions, shipping may be delayed however the average arrival time of products is 5-7 days, This may vary depending on location. Tracking is provided for every order, this means once we ship the items, we will email the customer with the tracking number and how to track it. We also keep customers updated if any delays occur.
Ordering:
As we buy from the manufacturer, there may be delays in order and processing times due to COVID-19 and current global restrictions. Please expect a 5-14 business day processing time upon us recieving the order. We will keep customers updated on their current stand point of their order.
Payment:
Currently, the only accepted payment method is paypal. We use a third party website (Ecwid) to process orders and payments. The same terms and conditions apply for our store on Ecwid. Please keep in mind that paypal does take fees and we will not be able to refund you 100% of your order.
Refund:
Since payments are done on a third party website, we can not garuntee a 100% credit refund upon returning or cancelling an order. PayPal and Ecwid will take fees from the paymemt meaning we will not be able to return 100% of original payment.
If you have any further questions regarding policies, terms, conditions, or general questions please contact sneakascontact@gmail.com regarding your question in the topic.